We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders to the United States (contiguous 48 states) and Canada. No minimum purchase is required. The price you see is the price you pay.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–2 business days. After that, delivery times depend on your location:
United States: 3–5 business days
Canada: 5–8 business days
Please note that these are estimates. You will receive a tracking number to monitor your shipment.
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Returns, Refunds & Guarantee
Q: What is your return policy?
A: We offer a 30—Day Happiness Guarantee. If you are not completely satisfied for any reason, you may return your item(s) within 30 calendar days of delivery for a full refund.
Products must be unused and in their original packaging. Items that are defective or damaged qualify for the same free return process.
Q: How do I start a return?
A: Simply email our support team at info@sodasstraem.store with your order number. We will respond within 1 business day with a prepaid return label and easy instructions.
Q: Do I have to pay for return shipping?
A: No. We provide a free prepaid return label for all eligible returns. There is no restocking fee.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return (usually within 1–2 business days), we will process your refund. The credit typically appears on your original payment method within 5–10 business days, depending on your bank or card issuer.
Product
Q: Where are your products made?
A: Our products are sourced from trusted manufacturers that meet our quality and safety standards.
Customer Support
Q: How can I contact customer support?
A: Our dedicated team is ready to help!
Email: info@sodasstraem.store (we respond within 24 hours on business days)
Phone: +1 (330) 440—9792 (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time)
Business Address: 57268 Co Rd 9, West Lafayette, OH 43845, United States
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within one business day. If you need immediate assistance, please call us during our listed phone hours.