Last Updated: March 26, 2026
30—Day Return Window
You may return most items within 30 calendar days of the delivery date for a full refund. The 30 day period begins on the day your order is marked “delivered” by the carrier.
Return Conditions
To be eligible for a return, items must be:
Unused and in original condition
In the original packaging with all accessories, manuals, and tags
For products with a quality issue (defective, damaged, or malfunctioning), please contact us first so we can assist you quickly
Non—returnable Items
The following items cannot be returned:
Consumable products (e.g., syrups, CO₂ cylinders) if the packaging has been opened, unless defective
Gift cards
Items marked as “Final Sale” on the product page
Free Returns
We offer free returns for all eligible items. We will provide a prepaid return shipping label. No restocking fee applies.
How to Return an Item
- Contact us at info@sodasstraem.store or call +1 (330) 440-9792 to request a return authorization.
- We will email you a prepaid return label within 1 business day.
- Pack the item securely (including all original contents) and attach the label.
- Drop off the package at the carrier’s location indicated on the label.
Return Address
SodaStream Store Returns
57268 Co Rd 9
West Lafayette, OH 43845
United States
Refund Processing
Once we receive your return, we will inspect the item within 1–2 business days. Approved refunds will be credited back to your original payment method.
Refund Timing
After we process the refund, your financial institution may take 5–10 business days to post the credit to your account. If you have not seen the refund after 10 business days, please contact your bank or reach out to us.
Exchanges
If you need a different item, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing.